How Performance Management is Killing Performance - And What to Do About It

The way we recognize and reward people is fundamental to patient experience. Study after study has shown that engaged employees take better care of the customer. Author and CEO Tamra Chandler will share the techniques to successfully replace outdated reviews with a rebooted performance management solution for better organizational outcomes. 


  • Understand the eight fundamental shifts in thinking that are necessary to build a new, effective performance management solution.
  • Learn the basic steps to rethinking, redesigning and rebooting performance management, including how to start with tips and tricks to build support.

Speaker: M. Tamra Chandler, CEO and Founding Partner, PeopleFirm

This activity is valid for the following credits: CHHR (1) SHRM (1) HRCI (1)

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